Support · Oct 2026 · 3 min read

Why we support by email

Written support gives you something you can keep, search and share with your team.

An email thread is a record. You can return to the steps we suggested without having to remember a conversation.

Writing also gives us time to investigate properly before answering, instead of guessing during a call. When a meeting would genuinely help, we schedule one.

You stay in control of your own device. We explain each step and you decide whether to follow it. When a request cannot move forward by email, we may schedule a meeting. It is always confirmed by email and booked with a calendar invitation, and you keep control of your device throughout.