Wi-Fi and networks
- Wi-Fi that connects but has no internet
- Slow or dropping connections
- Router and network settings questions
- Sharing a connection between devices
Home and office connectivity
Step-by-step guidance for Wi-Fi, network, printer, device and account problems at home or in a small office.
When the Wi-Fi connects but nothing loads, the printer disappears from the network or a new device will not pair, we help you find the cause and walk you through the fix in writing. You carry out each step on your own devices, at your own pace.
For individuals and small offices
Printers and devices
- Printers and scanners that will not connect
- Pairing phones, tablets and smart devices
- Connecting a new computer to the office network
Computers and everyday software
- Installation and update errors on Windows and macOS
- Application crashes and freezes
- Settings, permissions and compatibility
Email and accounts
- Setting up email on a new device
- Mail that does not arrive
- Business email configuration questions
Account security
- Two-factor authentication setup
- Password manager and account hygiene
- Backup strategy
How we support home and office connectivity
Email
Every request starts by email. You describe the problem and we reply in writing with the solution or the next steps.
Requests in this area are supported by email.
Not covered
- On-site visits.
- Hardware repair.
- Faults on your internet provider’s side. We help you work out what to tell them.
- Taking control of your devices.
Before you buy: please email us at kcsoftwaresupport@gmail.com to confirm that we can support your issue.