Websites and web apps
- Error messages and broken pages
- WordPress and CMS problems
- Forms, checkout and login issues
- Slow pages and performance
- SSL certificate and DNS questions
Software troubleshooting
Diagnosis and a clear way forward when a bug, build, deployment or integration has you stuck.
Some problems resist every search and every fix you try. Send us what you have, and an experienced specialist in that area works out the cause and the way forward with you, starting by email.
For developers, teams and people who run their own website or app
Mobile apps
- React Native, Flutter and native build errors
- App Store and Google Play rejections
- Push notification problems
- In-app purchase and subscription questions
- Reading crash reports
Backend and APIs
- Node.js, PHP and Python errors
- REST API and webhook problems
- Authentication and session issues
- Payment integration questions
- Third-party API errors
Databases
- MySQL, PostgreSQL and Supabase errors
- Schema and migration questions
- Backup and restore guidance
- Slow query analysis
Hosting and deployment
- Shared hosting, VPS and cloud questions
- Deployment and build pipeline errors
- Configuration and environment settings
- Reading logs
Scripts and automation
- Excel and Google Sheets formulas and scripts
- Macro errors
- Automation between apps
How we support software troubleshooting
Email
Every request starts by email. You describe the problem and we reply in writing with the solution or the next steps.
Monthly video meeting
When a request cannot move forward by email, we may schedule one video meeting per month to work through it.
Pair session
When a problem cannot be solved by email, we may schedule a pair session in which you share your screen and we work through it together.
Meetings and pair sessions
- The decision to offer a meeting or pair session rests with our team; the decision to accept it rests with you.
- Every meeting and session is confirmed by email first and then booked in advance with a calendar invitation. There are no unscheduled calls.
- You share your screen and keep control of your keyboard and mouse at all times. We never take control of your device.
- A session covers only the topic of your request, and you can end it at any time.
- We never ask for passwords, card numbers or authentication codes, during a session or at any other time.
- If you prefer not to meet, we continue by email wherever possible.
Not covered
- Logging in to your systems or making changes on them for you.
- Building a project from scratch.
- Anything illegal, including bypassing software licenses.
Before you buy: please email us at kcsoftwaresupport@gmail.com to confirm that we can support your issue.