Contact

Contact support

Send your support request, or any question about an order or package, to our support address. Write from the email address you used at checkout so we can find your order.

Support request template

Copy this into your email. The more detail you give, the faster we can help.

Subject: Support request - [short problem title]

Email used at checkout:
Operating system / device:
Software, app or website affected:
Version (if known):
What you expected to happen:
What happened instead:
Steps to reproduce:
What changed recently (updates, plugins, keys):
Screenshots or error messages attached: yes / no

We only reply to requests you send us. We never call unannounced, never take control of your device, and never ask for passwords or card numbers.