Legal · Last updated October 25, 2026

Refund Policy

Within 14 days

You can ask for a full refund within 14 days of payment if you have not yet used a support request.

If you were charged incorrectly or twice, we will refund the incorrect charge.

If you send a request and we tell you that we cannot help with it, we will refund the package, or the unused part of it if you used other requests.

Once a support request has been answered, that request is used and cannot be refunded.

There are no subscriptions or recurring charges, so there is nothing to cancel after your order.

Email us with your receipt. We reply by email, and approved refunds go back to the original payment method.

Please contact us first. Most issues are resolved faster directly than through your bank.

Refund requests: kcsoftwaresupport@gmail.com.