Legal · Last updated October 25, 2026
Terms of Service
Who we are
KC Software Support ("we", "us") is a software support and mentoring business based in Wyoming, United States. Our services are provided by a team of experienced freelance specialists. By placing an order you agree to these terms.
What we sell
We sell monthly packages of support for three services: home and office connectivity, software troubleshooting and mentoring. A package gives you the right to send support requests by email during its validity period. The scope of each service is described on its page on this website.
Confirmation before purchase
Before you buy, please email us at kcsoftwaresupport@gmail.com to confirm that we can support your issue. By placing an order, you confirm that you have done so.
Tiers and pricing
Packages are sold in 40 tiers. Tier N includes N support requests. Every payment is one-time. We do not charge subscriptions or recurring fees, and packages do not renew automatically.
Delivery
The service is delivered by email and, where agreed, by scheduled video meetings and pair sessions. No physical goods are shipped. A package becomes active when your payment is confirmed, and our answers are sent by email to the address you write from.
Validity
A package is valid for 30 days from the date of payment. Unused support requests expire at the end of that period.
How support works
You start support by emailing us a request. Use the email address you used at checkout, or tell us which address you used. A support request is one problem. We reply by email and follow up on that problem until it is solved or you stop replying. We do not provide phone support. We never ask for card numbers, passwords or authentication codes.
Video meetings and pair sessions
Where we determine that a request cannot move forward by email, we may offer up to one scheduled video meeting per month, or a pair session in which you share your screen and we work through the problem together. Meetings and pair sessions are available for software troubleshooting and mentoring; home and office connectivity requests are supported by email. Whether to offer a meeting or session is at our sole discretion. Each one must be confirmed by email and booked in advance with a calendar invitation; none takes place without both. You keep control of your device at all times; we never take control of it. A meeting or session is limited to the topic of the request and may be ended by you at any time. You may decline a meeting or session, in which case we continue to support the request by email where reasonably possible. You remain responsible for backing up your data and code beforehand.
Mentoring
Mentoring consists of guidance, feedback and recommendations. We do not complete homework, exams or assessments for you, and we do not guarantee employment or any other outcome.
Prices and payment
Prices are shown and charged in US dollars (USD). Payment is processed by Stripe. If your card is issued in another currency, your bank may apply its own conversion fees.
Your responsibilities
You agree to give accurate information, to keep backups of your important data before changing your systems, and to use our services lawfully. You are responsible for any changes you make to your own devices and software.
Acceptable use
We do not provide support for illegal activity, for bypassing software licenses, or for accessing accounts or devices that do not belong to you. We do not provide on-site visits or hardware repair. We may decline a request that breaks these rules.
Limits
Our liability for any order is limited to the amount you paid for it, to the extent permitted by law.
Disputes
If you have a problem with an order, please contact us first. We aim to resolve it quickly and fairly. These terms are governed by the laws of the State of Wyoming, United States, to the extent permitted by law.
Contact
Questions about these terms: kcsoftwaresupport@gmail.com.