KC SoftwareSUPPORT

Services

Support and mentoring, email first

Our team of experienced freelance specialists works in three areas. Every request starts by email. If your issue is not listed, email us before you buy and we will tell you whether we can help.

Home and office connectivity

Step-by-step guidance for Wi-Fi, network, printer, device and account problems at home or in a small office.

For individuals and small offices

Software troubleshooting

Diagnosis and a clear way forward when a bug, build, deployment or integration has you stuck.

For developers, teams and people who run their own website or app

Mentoring

Guidance on what to learn next, feedback on your code and help with technical and career decisions.

For people new to software, career changers and junior developers

How support moves forward

  1. Email

    Every request starts by email. You describe the problem and we reply in writing with the solution or the next steps.

  2. Monthly video meeting

    When a request cannot move forward by email, we may schedule one video meeting per month to work through it.

  3. Pair session

    When a problem cannot be solved by email, we may schedule a pair session in which you share your screen and we work through it together.

Choose a package How it works