Legal · Last updated October 25, 2026

Privacy Policy

What we collect

Your email address and order details, and the information you send us in support requests, including any screenshots or error messages. Card details are entered on Stripe and are never stored by us.

Video meetings and pair sessions

If you share your screen during a scheduled meeting or pair session, we may see information on your screen while it is active. We use it only for the topic of your request. We recommend closing unrelated windows and files beforehand. We receive your calendar details only to schedule the meeting.

How we use it

To process payments, confirm your package, answer your support requests, schedule agreed meetings and handle questions about your order.

Who we share it with

Stripe, for payment processing; our email and calendar providers, for messages and meeting invitations; and the freelance specialist who handles your request, only as needed to support it. We do not sell your personal information.

What not to send us

Please do not send passwords, card numbers or authentication codes. We will never ask for them.

How long we keep it

We keep order and support records for as long as needed to provide support, meet legal and accounting obligations and handle disputes, then delete or anonymize them.

Cookies

This website does not use advertising or tracking cookies. It sets a session cookie and a security token cookie that are needed for checkout to work.

Your choices

You may ask us to access, correct or delete the personal information we hold about you by emailing us.

Contact

Privacy questions: kcsoftwaresupport@gmail.com.