Security · Oct 2026 · 3 min read

What real software support never asks you for

Fake support is common. Here is how to tell the difference.

Genuine support never asks for your card number, your passwords or your two-factor codes, by email or on the phone. We do not.

Genuine support does not contact you out of the blue, and it does not ask to take control of your computer. At KC Software Support, we only write to you after you have written to us. We never take control of your device, and a meeting only takes place after it has been confirmed by email and booked with a calendar invitation.

Check the sender. Our emails come from the support address listed on this site, and your payment receipt comes from Stripe.

If anything feels wrong, stop and write to us at the address on the Contact page.