Support · Oct 2026 · 4 min read

How to write a software support request

A clear request gets a faster, better answer. These are the details that matter most.

Say what you expected to happen and what happened instead. One plain sentence for each is enough.

List the steps that lead to the problem, in order. If it only happens sometimes, say how often.

Add your environment: device, operating system, browser or app version, and anything you changed recently, such as an update, a new plugin or a new API key.

Attach screenshots or error messages exactly as they appear. The template on the Contact page lists everything in one place.